“Poor listening habits are responsible for many of our daily woes. Whether it’s a damaging disagreement with a co-worker, a miscommunication with a spouse or partner, or an awful customer service experience, the smoking gun is often a simple failure to pay attention–to truly listen to what the other person is saying.”

http://www.fastcompany.com/1844027/9-steps-finally-shutting-and-learning-listen

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